FIRST TIME SUPERVISORS MODULAR TRAINING

Course Outline

I. INTERPERSONAL SKILLS

 Module 1:  Communication Skills

• Getting your point across as a leader without contaminating your workplace
  
• Providing clear instructions & appropriate  feedback. 
  

Module 2:  Managing Conflict & Difficult People

 II. LEADING OTHERS

Module 3: Leadership Skills – Knowing You as a Leader

Module 4: Motivating Others – Building positive attitudes & morale

Module 5: Building Effective & Functional Teams

Module 6: Coaching and Developing Others – Building Competency in your team.

Module 7: Managing Performance - Clarifying Expectations & Standards

 
 III. SELF-MANAGEMENT/DEVELOPMENT

Module 8: Stress Management – being a happy leader – managing triggers and stress consistent with job demands.

Module 9: Time Management – balancing task demands with supervisory demands

Module 10: Decision Making/Problem Solving Skills – building confidence in decision making.

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